Ice365 — Terms and Conditions

1 General Terms & Conditions

Ice365 is an online gaming and Sports Betting platform serving users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between ice365 and its users.

By using our services on the ice365 website, mobile version, or any other medium, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our platform.

• ice365 reserves the right to change these Terms at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• These Terms are in conjunction with our Privacy Policy and Responsible Gaming PolicyApplicable in conjunction with.
• In the event of any dispute, the decision of ice365 shall be considered final.

2 Account Registration and Verification

To open an account on ice365, the following conditions must be met. All information you provide during the registration process must be true, accurate, and complete.

• Age limit: You must be at least 18 years old at the time of registration.
• One account: One person may open only one account. Creating multiple accounts from the same IP, device, or bank account is prohibited.
• Accurate Information: Your name, date of birth, phone number, and all other details must be provided accurately.
• Identity verification: Identity verification (KYC) may need to be completed before withdrawals or transactions exceeding a certain amount.
• Password security: Keep your account password confidential. You are liable for any loss resulting from sharing it with others.
• Information update: If your details change after registration, please update them through your account settings.

3 Deposit and Payment Policy

Deposits can be made on ice365 via mobile banking and other approved payment methods. The following rules apply to deposits.

• Minimum deposit: Each deposit has a minimum amount, which may vary depending on the payment method used.
• Your account: Only payment methods registered in your own name may be used.
• Processing time: Most deposits are credited instantly, though some may take additional time for verification.
• Currency: All transactions will be processed in Bangladeshi Taka (BDT).
• Third-party prohibition: Depositing using someone else's payment account is strictly prohibited.

4 Withdrawal Policy and Procedure

To withdraw winnings from ice365, certain conditions and procedures must be followed. Please ensure the following before submitting a withdrawal request.

• Identity verification: Identity verification (KYC) must be completed before your first withdrawal.
• Minimum amount: There is a specific minimum withdrawal amount.
• Processing time: Standard withdrawals are processed within 24-72 hours. VIP members receive expedited service.
• Bonus wagering: To withdraw after claiming a bonus, you must first meet the applicable wagering requirement.
• Same method: Withdrawals are generally processed using the same method as the original deposit.
• Verification process: Large withdrawal requests may require additional verification.

5 Bonus & Promotion Terms

Various bonuses and promotional offers are available on ice365. Each bonus offer has specific terms that are clearly stated with the offer.

• Wagering requirement: Most bonuses come with a wagering requirement that must be met before any withdrawal can be made.
• Validity: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• One bonus once: Attempting to claim the same promotional bonus multiple times may result in account suspension.
• Game restrictions: Some bonuses are applicable to specific games and not others.
• Bonus cancellation: ice365 reserves the right to cancel bonuses and associated winnings if any terms are violated.
• VIP cashback: Weekly cashback is credited automatically every Monday with no wagering requirements.

6 Gaming Rules and Outcomes

All games on ice365 are operated according to established rules. Game outcomes are determined by Random Number Generator (RNG) technology, which is transparent and impartial.

• Fair play: All game results are completely random and cannot be manipulated by anyone.
• Technical issues: If a game is interrupted due to technical error, ice365 reserves the right to make a decision.
• Sports Betting: For Sports Betting, odds are fixed at the time of placement and will not change after a bet is submitted.
• Betting limits: Each game has minimum and maximum betting limits in place.
• Dispute resolution: For disputes regarding game outcomes, contact ice365 customer support.

7 Prohibited Activities

The following activities are strictly prohibited on ice365. Violation of these prohibitions may result in account cancellation and balance forfeiture.

• Money laundering: Using the platform to hide or launder illegal funds.
• Fraud: Any attempt fraud, hacking, or system manipulation of any kind.
• Multiple accounts: Creating more than one account or using another person's account.
• Use of bots: Playing or betting using automated software or bots.
• Account sale: Buying, selling, or transferring accounts.
• False information: Providing false or incorrect information during registration or verification.

8 Account Closure and Suspension

Ice365 reserves the right to suspend or permanently close a user's account under certain circumstances. Users may also close their own account at any time.

• Self-Exclusion: You may request a temporary or permanent closure of your account at any time.
• Inactivity: Accounts inactive for an extended period (over 12 months) may be temporarily suspended.
• Terms violation: ice365 may close accounts for violation of these Terms and Conditions.
• Suspicious Activity: If fraud or illegal activity is suspected, the account will be suspended pending investigation.
• Remaining balance: Before account closure, you will be given the opportunity to withdraw your remaining balance, but bonus balances will be forfeited.

9 Responsible Gaming Commitment

Ice365 believes in responsible gaming and is committed to providing users with a safe gaming environment. We want gaming to be a source of enjoyment, not distress.

• Age limit: Opening an account for anyone under the age of 18 is strictly prohibited.
• Deposit limit: Set daily, weekly, or monthly deposit limits at your convenience.
• Session Limits: You can set a daily limit on how much time you spend gaming.
• Self-Exclusion: Option to temporarily or permanently close your account.
• Reality check: Check your gaming history regularly and review your own activity.
• Support Services: If you face gaming problems, seek help from our support team or specialist organizations.

10 Terms Updates & Contact

Ice365 reserves the right to change, update, or modify these Terms and Conditions at any time. The effective date of changes will be noted at the top of this page.

• Notification: Notifications will be sent via email or platform for significant changes.
• Regular review: Users are advised to check this page on a regular basis.
• Accepting changes: Continued use of the platform following any changes will be deemed acceptance of the new terms.
• Questions & support: Our customer support is available 24/7 for any questions or issues.

For any questions or clarification regarding these Terms and Conditions, please contact us. We are always at your service.