Privacy Protection

Ice365 — Privacy Policy

Ice365 places the highest priority on protecting your personal information. This Privacy Policy clearly explains how your data is collected, used, and kept secure.

Last Updated: January 2026

Our Privacy Commitment

What steps we take to protect your information at ice365

SSL Encryption

All your data is protected with 256-bit SSL encryption. Security is ensured at every step, from transactions to login.

No Data Sharing

Your personal information is never sold to third parties. It is only used where necessary to operate the service.

Your Control

You have the right to view, correct, or delete your own information. You can exercise these rights by contacting us at any time.

Secure Storage

All data is stored on secure servers protected by multiple layers of security against unauthorized access.

Cookie Transparency

We transparently disclose what cookies we use and why. You are given the option to disable non-essential cookies.

Breach Notification

In the event of a data security breach, we promptly notify affected users and take the necessary steps to address it.


In Brief: ice365 respects your privacy. We only collect necessary information, never sell it to third parties, and ensure you have complete control over your data.

1Introduction & Scope

Ice365 is a trusted online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") provides a complete description of how your personal information is handled.

This Privacy Policy applies to you when you use ice365's website, mobile version, or any other medium. Continuing to use our services means you have read and agreed to this Policy.

  • This Policy Terms and Conditions and Responsible Gaming Policyas a supplement to.
  • You will be notified in a timely manner of any changes to this policy.
  • We comply with all applicable laws and regulations to protect your information.
  • If you have any questions, contact [email protected] anytime.

2What Information We Collect

Ice365 collects certain personal information to operate its services properly. We only collect data that is truly necessary to provide the service.

Data Types Description Purpose
Identity-Related Name, date of birth, national ID number KYC Verification
Contact Information Mobile number, email address Account Management
Financial Information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser type, device ID Security
Usage Data Gaming history, session duration, favorite games Service Improvement

We never store your full bank card number or PIN. Payment information is only processed through secure payment gateways.

3Purpose of Data Use

Ice365 uses collected information only for specific and legitimate purposes. We do not use your data for any unethical or unauthorized activities.

  • Account Management: To complete registration, login, and account verification.
  • Service Delivery: To operate gaming, betting, deposit, and withdrawal services seamlessly.
  • Fraud Prevention: To detect suspicious activity and keep accounts and funds secure.
  • Customer Support: To resolve your issues and answer your questions.
  • Responsible Gaming: To detect unusual gaming behavior and provide assistance when needed.
  • Legal Obligations: To meet regulatory requirements and fulfill legal obligations.
  • Service Improvement: To analyze user experience and further improve the platform.
  • Promotional Communications: To send offers and bonus notifications with your consent only.

You can opt out of promotional emails or SMS at any time. However, important service-related notifications cannot be disabled.

4Data Sharing & Disclosure

Ice365 never sells your personal information. However, data may be shared with specific third parties on a limited basis to operate the service.

  • Payment Processors: Necessary information is shared with secure payment gateways to complete your transactions safely.
  • KYC Verifier: Specific information is shared with authorized verification bodies to confirm your identity.
  • Law Enforcement: Providing information in compliance with court orders or government directives is mandatory.
  • Technology Partners: Only necessary data is shared with trusted technology providers that support platform operations.

Important: All third-party partners are contractually bound to comply with ice365's strict privacy standards. They may not use your data for their own commercial purposes.

5Cookies & Tracking Technologies

Ice365 uses cookies and similar technologies to improve your experience. Below we explain what types of cookies we use.

  • Essential Cookies: Essential for the website to function properly. Used to maintain login sessions and ensure security.
  • Performance Cookies: Helps monitor page loading speed and overall platform performance.
  • Functional Cookies: Used to remember your preferred language and settings.
  • Analytical Cookies: Helps analyze user behavior to improve the service (on a consent-only basis).

You can control cookies from your browser settings. However, disabling essential cookies may prevent some services from working properly.

6Data Retention Period

Ice365 retains your information only as long as necessary. Even after service termination or account deletion, some data must be kept for a specified period due to legal obligations.

  • Account Information: Retained for the entire duration while the account is active.
  • Transaction History: Mandatory retention for a minimum of 5 years under financial regulations.
  • KYC Documents: Retained for up to 5 years after account closure in accordance with regulatory guidelines.
  • Gaming Logs: Retained for up to 2 years for dispute resolution and security purposes.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last for up to 1 year.

7Your Privacy Rights

As an ice365 user, you have important rights over your own information. We respect and help enforce these rights.

Right to Access

You have the right to know and view what information ice365 is storing about you.

Right to Rectification

If there is an error in your information, you can request a correction.

Right to Erasure

You can request deletion of your information unless there is a legal obligation.

Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

Right to Data Portability

You can request a copy of your information in a structured format.

Right to Object

You may object to the use of your data for marketing or profiling purposes.

To exercise these rights, email [email protected]. We aim to respond within 30 business days.

8Child Protection

Ice365 strictly does not provide services to anyone under 18 years of age. Our platform is for adults only.

  • Age is verified at registration, and users under 18 are not permitted to create an account.
  • We do not knowingly collect personal information from children.
  • If a child has registered by mistake, the account will be closed and all information deleted as soon as the parent notifies us.

9Policy Changes

Ice365 may update this Privacy Policy as needed. When changes occur, the "Last Updated" date at the top of the page will be changed.

  • For significant changes, you will be notified via email or platform notification.
  • Continued use of the service after any changes will be considered acceptance of the updated policy.
  • Previous versions of the policy may be provided upon request.

10Contact & Complaints

If you have any questions, concerns, or complaints about the Privacy Policy, do not hesitate to contact us. Our dedicated Privacy Team is ready to assist you.

  • Email: [email protected] — for any privacy-related questions.
  • Live Chat: Use the platform's chat for 24/7 live support.
  • Response Time: Email complaints are responded to within 30 business days.

We believe transparency is the foundation of trust. We take any concerns you have seriously and strive to resolve them quickly.


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Your data is secure — play with confidence

Your privacy is completely protected at ice365. Register today and enjoy a secure gaming experience.

SSL Protected
Encrypted Data
No Data Sales
Your Control
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